We understand the importance of protecting your personal information and are committed to ensuring your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide to us. We believe that customers have the right to know about the privacy policy followed by us. Matrix Tourism understands the value of information that is being collected, used, disclosed, and stored. The idea of this privacy policy is to educate the customers of what personal information is captured and used by us. We also assure that your information will never be shared with any of the third parties.
Personal information is valid data that is used to identify a particular person and contact them. Matrix Tourism requests its customers to share their personal information directly or indirectly through a third party. However, we do not collect any type of information without your permission or knowledge. Our team takes reasonable steps to protect the security of your information we collect from you.
At Matrix Tourism, the information you provide is used solely to enhance your travel experience and streamline the services we offer. This includes processing bookings, handling inquiries, and coordinating with trusted travel partners such as airlines, hotels, and local service providers.
Non-personal information means the information that does not identify a particular user. The list of non-personal information includes browser, operating system, occupation, language, location, pin code, and device identifier. Matrix Tourism collects this type of information to enhance the user experience as well as services.
We take the security of your personal information seriously and employ industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. Information transmitted via the internet is never completely secure, and we cannot guarantee the security of your transmitted data; therefore, any transmission done via the internet is at your own risk. Our website has stringent security measures in place to protect against the loss, misuse, and alteration of the information, and appropriate security measures are in place to protect your personal data.
We may engage third-party service providers to assist us in delivering our services, such as analytics providers. These providers are required to adhere to strict privacy standards and are only authorized to use your information as necessary to fulfill their services to us. We have the right to share personal information as required with any of the third parties. It is mainly shared on matters relating to booking, blocking, or any such activity initiated by users.
All content available on our platform, including but not limited to text, images, itineraries, logos, trademarks, and others, is the intellectual property of Matrix Tourism. These are protected by applicable copyright, trademark, and other intellectual property laws. Users are granted a limited, non-exclusive, non-transferable license to access and use the content solely for personal, non-commercial purposes related to exploring or booking tourism services through our platform. Any unauthorized use, distribution, or modification of the content, in whole or in part, without prior written consent from Matrix Tourism is strictly prohibited and may result in legal action.
We use your personal information to process your booking, confirm your booking, and make travel-related arrangements. We might use your contact information to get in touch with you about your reservation, itinerary modifications, or significant travel-related news. Your information enables us to effectively provide customer assistance and respond to any questions or issues you might have while using our services. We may use your information to comply with legal requirements or to legally satisfy government requests.
It shall be your duty to ensure that the information provided by you is true, accurate, and complete. Matrix Tourism will not be held responsible for the authenticity, accuracy, and correctness of such information. Providing false or misleading information may result in cancellation of your booking or denial of service. Please double-check all details before submitting the form to avoid any inconvenience. All submitted information will be treated with confidentiality and used solely for booking purposes.
For any query or complaint about our website or Terms and Conditions, you may contact us at any time.
Phone Number: +91-8807205658
Email: info@matrixtourism.com
Address: 75 DDA Flats, Lado Sarai, Delhi 110030
75 DDA Flats, Lado Sarai, Delhi: 110030