These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website. Please ensure to read over the terms and conditions on our website to get a clear idea of the respective rights. Terms and conditions extend to all group tours, customized holidays, corporate tours, any other services and products for domestic, international, or inbound organized by Matrix Tourism.
Matrix Tourism reserves the right to change the itinerary before the tour departure or while on tour. The information about the same will be conveyed to the guests via email, SMS, call, or by the tour manager while on tour. Changes in the original tour itinerary can be caused by force majeure, fairs, festivals, weather conditions, traffic problems, cancellation or rerouting or overbooking of flights, cruises, railways, overbooking or closure of hotels, closure of entry to a sightseeing attraction, etc. This unforeseen situation may attract additional charges which have to be borne by the guest.
If you have any complaints regarding the holiday arrangements, then you have the right to complain to us at info@matrixtourism.com. We are eager to hear your complaints and solve them to the best extent. You can specify the type of complaint in the mail and send it to us. Our customer service team will look at the issue and get back to you within a period of 24 hours. Your feedback helps us improve our services and provide a better experience for all travelers. Please include your booking reference and contact details for faster assistance.
Guests are advised to travel light, not to carry any valuables on tour, and take utmost care of their baggage and belongings at all times. Guests should not leave their belongings like mobile, camera, laptop, jewelry, gadgets, passports, visa, tickets, currency, purses, bags, etc. Guests are hereby made aware that they are solely responsible for their personal baggage and all kinds of belongings. The company will not be liable for any loss, theft, or damage to personal items under any circumstances. It is strongly recommended that guests purchase appropriate travel insurance to cover such potential losses.
We ensure to arrange each of the holiday arrangements with great care and attention. Matrix Tourism is responsible for our employees, agents, and suppliers during the course of travel. Other than that, we are not responsible for any criminal or violent act that takes place during the time of travel. You should act diligently and enjoy your holiday trip. We advise staying away from all kinds of illegal activities during your journey. Thus, in case of any issues faced by the guests at the time of availing the service, we shall not be responsible or liable for compensation of any kind of operational inefficiency, misrepresentations, acts, omissions, errors, warranties, breaches, or negligence on the part of any service provider.
Accommodation provided on the tour depends on the category of the tour. It may be in resorts, hotels, houseboats, tents, camps, dormitories, hostels, cruises, trains, coaches, etc. The location of the accommodation generally depends on the tour program. Suggested names of the hotels or types of accommodation mentioned in the tour program are always subject to availability. Similar types of tours may be accommodated in different hotels or types of accommodation depending on the capacity and availability at the destination. Hotel membership rewards or points, if any, cannot be earned or redeemed with hotels booked by the company.
You acknowledge that all copyright, designs, database rights, trademarks, patents, and all other intellectual property and material rights relating to our website are and remain our sole and absolute property. You are granted no right, license, or interest in or to our website content or any intellectual property rights in it. You are not allowed to modify, copy, distribute, transmit, publish, transfer, or sell any of our website content or use our website for any commercial purpose, including any advertising or advertising revenue generation activity on your website or any other medium from your end.
This information is essential for organizing your travel plans and may be shared with relevant authorities and service providers such as consulates, embassies, visa facilitators, airlines, cruises, railways, hotels, destination management companies, tourism organizations, Tour Managers, and, when necessary, fellow travelers. Matrix Tourism ensures that all shared personal data is handled securely and used strictly for fulfilling travel-related services and legal requirements.
The brand name and creative assets associated with Matrix Tourism are safeguarded by applicable laws. These materials may not be replicated, imitated, or employed, whether independently or in combination with other trademarks, logos, or elements in any way that could cause confusion or misrepresentation. No individual or entity is granted any license, permission or authority to use these assets without explicit prior written consent from Matrix Tourism. Unauthorized use of these protected materials will constitute a breach of relevant legal provisions and may result in appropriate legal proceedings.
For any query or complaint about our website or Terms and Conditions, you may contact us at any time.
Phone Number: +91-8807205658
Email: info@matrixtourism.com
Address: 75 DDA Flats, Lado Sarai, Delhi 110030
75 DDA Flats, Lado Sarai, Delhi: 110030